This procedure is made under the Student Support and Engagement Policy.

The procedure applies to all international students enrolled at the University of Melbourne. It provides details on the action to be taken and the follow up required to support the safety and wellbeing of international students involved in a critical incident, and the recording of particulars of the incident.

1.1.    In the event of a critical incident, staff will act in accordance with:

• Emergency Management Procedures   
• Guidelines for Management of People Affected by Critical Incidents
• Deceased Students Procedure

1.2.    Student Support Services (SSS), Health Services and Safer Communities will develop and maintain measures and programs to increase awareness of health and safety matters.

1.3.    SSS will develop, maintain and review processes for responding to or/and following up on critical incidents.

2.1.    Staff who are aware of an international student who may be seriously injured, suffering from serious illness or involved in a traumatic event must notify SSS immediately.

2.2.    Staff who are concerned about the wellbeing of a student (e.g. the student is absent from classes for two or more weeks without explanation or the student does not respond to attempts to establish contact) must notify SSS immediately.

2.3.    SSS will coordinate the response and follow up to a critical incident. Actions taken by SSS will be determined by the urgency and severity of the incident and may include:

• establishing contact with the student, which may include a home or hospital visit, and offer appropriate support
• informing relevant stakeholders within the University (e.g. student centre managers, graduate research managers, Academic Registrar) of students who are involved in an incident
• seeking assistance from relevant departments within the University, including faculties, graduate schools and student services
• offering support to students’ next of kin or other close friends, which may include visa advice, airport reception, temporary accommodation or interpreter services
• liaising with external stakeholders where appropriate and permitted by privacy regulations, including medical services, hospitals, law enforcement and government agencies, sponsors or scholarship providers and friends of the student, funeral homes and health insurance providers.

2.4.    Where an international study abroad or exchange student is involved in a critical incident, Melbourne Global Mobility will notify the student’s home institution where appropriate and permitted by privacy regulations.

3.1.    SSS is the designated contact for communication with students affected by a natural disaster or major political upheaval and will offer support to affected students and keep relevant University staff informed about these events.

4.1.    SSS will contact the University Counselling Service to arrange a debrief meeting for staff following a critical incident, if required.  It is important that the wellbeing of the people directly involved in the incident and the staff involved in the response plan continue to be monitored.  Supervisors may need to arrange additional support for staff as appropriate. 

5.1.    Students’ right to the privacy of their personal information is protected. Please refer to the Privacy Policy for further information.

5.2.    Student information may be shared amongst relevant University and external agencies under circumstances as needed to ensure the safety and wellbeing of the student and other members of the University and the wider community – see Student Support Procedure and Student Support Guidelines.

6.1.    SSS will keep records of critical incidents and the actions taken.

7.1.    SSS will identify changes to the Education Services for Overseas Students (ESOS) Act 2000 that may impact this procedure.

7.2.    SSS will undertake a review following each critical incident to evaluate how the critical incident was managed, learn from the experience and make recommendations to update University policies, procedures and practices as required.

• Deceased Students Procedure
• Emergency Management Procedures   
• Environment, Health and Safety Strategic Plans
• Guidelines for Management of People Affected by Critical Incidents
• Mental Health Emergencies (Counselling Service)
• Privacy Policy
• Student Support and Engagement Policy
• Student Support Guidelines
• Student Support Procedure

The Academic Registrar is responsible for the development, compliance monitoring and review of this procedure and any associated guidelines.

The Manager, Student Support Services is responsible for the promulgation and implementation of this procedure in accordance with the scope outlined above. Enquiries about interpretation of this procedure should be directed to the implementation officer.

This procedure is to be reviewed by 30 June 2016.